The Effects of Appointment Delay and Reminders on Appointment-Keeping Behavior

Mari Watanabe-Rose, Peter Sturmey

Abstract


Two experiments investigated the effects of appointment delay and phone reminders on college students’ appointment-keeping behavior. A significantly higher percentage of students kept their appointments in the 1-day appointment delay condition than in the 15-day delay condition with no reminders in both experiments. Phone reminders provided 1 day prior to the appointment dates increased the percentage of appointments kept in the 15-day delay condition in Experiment 2. In order to assess the shape of the effect of appointment delay, future research should increase the number of values in appointment delay.

Keywords


aappointments, appointment delay, telephone reminders

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DOI: https://doi.org/10.5210/bsi.v17i2.2250



Published by the University of Illinois at Chicago Library

And Behaviorists for Social Responsibility